TripShield is an optional paid protection plan offered by FlightsMojo at the time of booking. It is designed to help you apply for a refund in specific emergency situations, even when airline refunds may not be available. TripShield works independently of airline fare rules and is subject to its own terms and conditions.
What does TripShield cover?
TripShield may allow you to apply for a refund of the base fare + airline taxes if you are unable to travel due to eligible emergency situations, provided you submit valid supporting documents. Common covered situations (subject to terms):
- Serious illness or injury preventing travel
- Sudden worsening of an existing medical condition
- Pregnancy-related complications
- Death of the passenger or an immediate family member
- Severe weather with official travel advisories
- Theft of passport or travel documents (with police report)
- Home emergencies such as fire, flood, or burglary
- Court summons, jury duty, or government duty
- Sudden job loss or compulsory relocation
- Armed forces or emergency service recall
Coverage depends on the exact reason, supporting documents, and TripShield terms.
What is NOT covered?
- No-shows or failure to reach the airport on time
- Voluntary cancellation or change of mind
- Minor or routine illnesses
- Visa rejection without valid official proof
- Forgotten, expired, or incorrect travel documents
- Airline delays already eligible for airline refunds
- Strikes, riots, war, terrorism, or civil unrest
- Events known at the time of booking
- Claims without valid documentary evidence
Claims outside the defined conditions will be rejected.
What amount is refundable?
If a TripShield claim is approved, the refund is limited to base fare + airline taxes only. Not refundable: FlightsMojo service fees, airline penalties, ancillary services (meals, seats, baggage, etc.), and the TripShield fee itself.
How do I raise a claim?
Raise your claim online at https://tripshield.flightsmojo.in/ with:
- Your Booking ID
- Reason for claim
- Official supporting documents (medical certificate, police report, court notice, etc.)
Claims must be submitted within the allowed timeframe mentioned in the TripShield terms.
How long does a claim take?
- Claims are reviewed in approximately 25–30 working days
- Additional documents may be requested during review
- If approved, the refund is processed to the original payment method or verified bank account
All TripShield claim decisions are final and binding.
How is TripShield different from an airline refund?
- Airline refunds depend on fare rules and airline approval
- TripShield claims depend on TripShield eligibility and documentation
In some cases an airline refund may not be available while TripShield may still allow a claim (subject to approval). These are separate processes.
Before contacting support
For fastest resolution, submit your claim directly via the TripShield portal. Contact FlightsMojo support only if you are unable to submit a claim or locate your Booking ID.
Quick FAQs
- Is TripShield an insurance policy? No — it is a paid protection plan, not an insurance policy.
- Is the TripShield fee refundable? No, it is non-refundable once purchased.
- Does TripShield guarantee a refund? No — all claims are subject to eligibility, documentation, and approval.
- Can I use it for no-shows? No — no-shows are not covered.
- Can I claim if the airline cancels my flight? Usually no — airline cancellations are handled under airline refund rules.
- Do I still need to cancel my ticket with the airline? Yes — follow normal airline cancellation procedures before raising a claim.
- How will I know if my claim is approved? You will be notified through the TripShield portal or via your registered contact details.